By Melissa Wagoner
Watching the team at Les Schwab Tire Center in Silverton greet customers, often as soon as they exit their vehicle in the parking lot, it is easy to see why they are the recipients of the 2017 Business of the Year Award presented by the Silverton Chamber of Commerce.
“I’d say it’s our belief in world-class customer service – every day, every customer – going above and beyond,” Store Manager Jeremy McCart said.
Although the level of customer service definitely sets Les Schwab Tire Center apart, it is their dedication to the community that has made the biggest impact.
“I could make this as simple as saying that it is criminal that Les Schwab has never been recognized for this award,” Mayor Kyle Palmer said. “They are active in almost every event as a sponsor or donor of supplies. There are countless fundraisers in their parking lot selling burgers that they donate in part. In short, if some event needs help, they will provide it!”
Les Schwab’s customer service began with the founding of the company over 65 years ago and is still going strong.
“Honestly, it’s kind of hard to say no,” McCart said.
McCart, who relocated to Silverton in 2012, is a Navy veteran and the father of two sons aged eight and 11 who has a soft spot for helping with kids’ programs.
“We always want to make sure that all the kids get what they need,” he said. “I’ve always believed in helping your neighbor and helping out where you can.”
With a crew of 14 employees, McCart attributes the success of Silverton’s Les Schwab to its stellar crew.
“I couldn’t ask for some better employees who believe in the value of our customers,” he said. “We’ve got a great group of guys and gals that are awesome.”
McCart and his crew will be honored at the Silverton First Citizen Award banquet Feb. 3 at the Oregon Garden.
